Knowledge Management Officer (Contract)

About the role

The Enterprise Knowledge Department of MAS Building partners with other MAS departments to manage the organisation's knowledge assets through information and data governance policy. It is seeking a Knowledge Management Officer to support the transition to Whole-of-Government collaboration platforms and related knowledge management initiatives, working with business and technology stakeholders to improve how knowledge is organised, shared and reused.

Key responsibilities

• Support the migration of information and content to Whole-of-Government collaboration platforms.
• Guide departments in using, adopting and governing collaboration sites, including site ownership, permissions, information organisation and content lifecycle management.
• Develop and implement initiatives that improve the capture, organisation, sharing and reuse of organisational knowledge.
• Work with stakeholders to review and improve knowledge management processes, guidance and practices.
• Assist in knowledge capture, transfer and information organisation to improve accessibility and reuse.
• Support communications, training and user engagement to encourage adoption of new tools and ways of working.
• Gather feedback and identify opportunities to improve the effectiveness of knowledge management initiatives.

Required profile

• Relevant qualifications in knowledge management, information management, information systems, business administration or a related discipline.
• Experience in knowledge management, information management, change management, content management or a related field.
• Experience supporting projects involving knowledge sharing, collaboration, content management or user adoption.
• Ability to engage with business and technology stakeholders and to manage multiple priorities in a fast-paced environment.

Required skills

• Familiarity with collaboration and productivity platforms such as Microsoft 365 or SharePoint is preferred but not essential.
• Strong stakeholder engagement and communication skills.
• Analytical, organisational and problem-solving skills.

This is a 1-year contract. Shortlisted candidates may be asked to complete a medical declaration and/or undergo further assessment; all applicants are notified within 4 weeks of the closing date.