Learning & Development Lead

About the role

PwC's Internal Firm Services unit, which supports its lines of service, is hiring a Learning & Development Lead in its Human Capital function. The role shapes and drives the technical learning strategy, focusing on AI fluency, digital capabilities, role-specific specialist competencies and continuous learning, and works with business and leadership teams to align capability development with evolving business and workforce needs.

Key responsibilities

• Lead the design and implementation of the L&D technical roadmap, building organizational AI fluency and future-ready capabilities aligned with line of service and business objectives.
• Conduct skills gap assessments, map mid-term workforce planning and develop the technical competency framework in line with the firmwide skills framework.
• Design and deliver blended, digital and leadership development programmes, foster a culture of continuous, AI-augmented learning and oversee AI-powered learning platforms, LMS and learning analytics.
• Work with Senior Management, People and leadership teams and the Human Capital Council group, and oversee L&D budgets and external learning partners.
• Establish success metrics and evaluation frameworks to measure learning effectiveness and demonstrate the ROI of learning initiatives.

Required profile

• 10-15 years of demonstrated L&D experience, with at least 5 years in leadership capacity.
• Master's-level qualification with certification or specialization in Instructional Design, Learning Design, Education or a related discipline.
• Proven experience developing L&D strategies, competency frameworks and capability-building programmes, including digital upskilling and learning transformation.
• Experience with modern learning technologies such as LMS, AI-enabled learning solutions and learning analytics platforms.
• Strong stakeholder management and influencing skills, and strong analytical skills for assessing learning effectiveness and ROI.