LF System Interaction and Writing System Engineer (NPDI)

About the role

The New Product Development and Introduction (NPDI) organization under Inkjet Supplies Development and Operations (ISDO) develops innovative technologies and delivers products to the marketplace. The Large Format Writing System and System Integration Team validates design robustness, reliability and customer experience for a portfolio covering Architecture, Engineering and Construction (AEC) and Print Service Provider (PSP) platforms. As a Writing System and System Integration Engineer, you deliver products that meet design requirements in print quality, reliability and customer experience.

Key responsibilities

• Partner with and influence stakeholders across the business, define customer needs and turn complex technical information into clear insights.
• Make customer-focused judgments on product quality, reliability and user experience, and lead resolution of complex system-level technical issues.
• Document and transfer specifications, technical justifications and knowledge to manufacturing partners.
• Mentor team members and drive process development and continuous improvement.
• Collaborate with the WW team on SKU strategy and NPI SIE acumen templates.
• Develop and validate system-level interactions for new products, including printhead and supplies security features with the E&A and Security teams.
• Own autopsy, triage and failure tracking of failed printheads and supplies, and report findings.
• Lead printer system testing of printhead architecture and ink baseline performance, covering nozzle health, edge roughness, spray performance, decap, flow rate, color accuracy and other print quality attributes.
• Support printhead manufacturing qualification, technology transfer and production readiness with ISDO manufacturing teams.

Required profile

• Bachelor's or Master's degree in Electrical, Mechanical, Material, Chemical engineering or a related field.
• Prior print test experience and knowledge of pen system issues and failure analysis techniques.
• Fluent spoken and written English.
• Available for occasional travel (25%).

Required skills

• Analytical and empirical problem-solving skills.
• System thinking and comfort with ambiguity.
• Ability to work across multiple time zones.