National Service Manager

About the role

Rotork, a leading provider of flow control solutions for oil and gas, water and wastewater, power, chemical, process and industrial applications, is looking for a National Service Manager in Singapore. The role is a key leadership position within the Country Leadership Team, working alongside Sales and the Country Manager to grow service market share and maximise customer value. It covers field service engineers, workshop operations and service support teams, with accountability for safety, responsiveness, technical excellence and commercial success.

Key responsibilities

• Ensure the service team complies with Rotork health and safety policies and procedures, as well as applicable legislation and customer-site policies.
• Own service financial responsibility, including reporting accuracy, forecasting, utilisation, profit and loss and business planning, and achieve budgeted growth targets.
• Promote a solutions-oriented approach and expand capabilities such as brand repair, network integration, subcontracting and asset management.
• Develop subordinates and lead, manage and motivate the team through performance reviews.
• Manage projects in the Service Department, including the workshop and retrofit areas, against turnover, cost, profit and budget goals.
• Plan and coordinate resources and materials so customer needs are met on time and within cost, while driving utilisation and controlling overtime.
• Handle sales opportunities promptly to support the sales team's order conversion, and review customer service contracts and master service agreements for compliance with terms and conditions.
• Use local and corporate metrics to drive performance, improve processes and share best practices.

Required profile

• At least 5 years of experience in a service or practical engineering environment.
• Technical qualification such as a degree in engineering or equivalent.
• Experience in long-term planning roles, including strategic thinking, business planning, project management and resource coordination.
• Above-average mechanical and electrical aptitude, and ability to read electrical, pneumatic or hydraulic schematics.
• Willingness and ability to travel.

Required skills

• Knowledge of or ability to learn about valves, actuators and digital control systems.
• Project management and site team management skills.
• Service software and Microsoft Office.