Restaurant Operations Manager - Italian Restaurant

About the role

The Operations Manager is responsible for the overall management, performance and profitability of PREGO, an Italian restaurant within Fairmont Singapore and Swissôtel The Stamford. The role protects the restaurant's brand identity and guest experience, leads and develops the restaurant team, drives revenue growth and maintains luxury service standards in line with Fairmont, Forbes, LQA and Accor requirements. It works closely with Culinary, Marketing, Revenue, Reservations and Hotel Operations teams.

Key responsibilities

• Champion the restaurant's brand, culture and service philosophy, collaborate with the Executive Chef on menus and ensure ambience, cleanliness, music and table presentation meet luxury expectations.
• Oversee front-of-house operations: reservations, service, staffing, hygiene and opening/closing procedures; monitor reservation demand and plan manning within budget.
• Recruit, train and retain staff, coach Assistant Managers, Captains and Supervisors, run daily briefings and monthly department meetings, and ensure food safety and hygiene compliance.
• Build relationships with repeat guests, VIPs and Accor Live Limitless members, review guest feedback and take ownership of complaints and service recovery.
• Drive revenue and profitability: monitor revenue, covers, average spend, menu sales mix, labour productivity and costs, and lead promotions such as wine dinners, seasonal campaigns and chef collaborations.
• Lead the restaurant team, foster engagement and recognition, and collaborate with Culinary, Sales & Marketing, Revenue Management, Front Office, Security, Engineering, Finance and People & Culture.

Required profile

• Diploma or degree in Hospitality Management, Business Management or a related discipline.
• Minimum 3 years of restaurant management experience, including at least 2 years in a luxury hotel, premium casual dining or upscale restaurant.
• Previous experience in an Italian restaurant is an advantage.
• Proven track record in driving revenue, managing profitability and leading large operational teams.
• Strong leadership, communication, stakeholder management and problem-solving skills, with a results-driven mindset.

Required skills

• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to work independently, manage multiple priorities and handle guest concerns with professionalism and discretion.