Retail Associate – Duty-Free Shop at Changi Airport

About the role

Join the front‑line team at a duty‑free retail outlet in Changi Airport. As a Retail Associate you will engage travelers, promote products, and help achieve sales targets while delivering a high‑standard customer experience.

Key responsibilities

• Utilise upselling techniques to meet and exceed sales targets.
• Stay informed on new products and promotions to make recommendations.
• Maintain well‑stocked shelves and adhere to visual merchandising guidelines.
• Perform daily housekeeping to keep the work area clean and safe.
• Process sales transactions accurately using the POS system.
• Observe duty‑free allowances, age restrictions and other regulations.
• Represent the company’s brand and image as a front‑line ambassador.
• Carry out any additional ad‑hoc duties as assigned.

Required profile

• Minimum education: GCE ‘N’ or ‘O’ Level.
• At least 1 year of sales experience.
• Professional appearance and positive attitude.
• Ability to read and write English.
• Capability to stand for extended periods.
• Willingness to work rotating shifts, including weekends and public holidays, in the Changi Airport environment.

Required skills

• Operation of a POS (Point‑Of‑Sale) system.

What we offer

• Medical & Dental coverage.
• Annual leave entitlement.
• Grooming & Meal Allowance (up to $255).
• Midnight Shift Allowance (up to $440).
• Variable commission (up to $400) and brand incentive (up to $100).
• Joining bonus of $600 for local full‑time hires (subject to terms & conditions).