Retail Operations Executive

About the role

Chanel is looking for a Retail Operations Executive to elevate retail performance by driving operational excellence across inventory management, planning, governance and communication. The role ensures stores are optimally equipped to deliver commercial results while providing an exceptional client experience.

Key responsibilities

• Retail operations management: act as the main operational liaison, enforce SOPs and standards across boutiques and counters, lead compliance audits, health and safety and operational governance, manage store openings, relocations, renovations and closures, and oversee retail administration such as uniforms and stationery.
• Inventory and supply planning: manage replenishment, stock cover, ageing inventory and out-of-stock risks, coordinate order processing and vendor POs, and prepare inventory reports.
• Retail planning and administration: monitor sales, sell-through, productivity and NSI performance, support business reviews, retail expense planning and commercial reporting.
• Commercial performance support: track sales and sell-through against targets, support business reviews and productivity improvements.
• Governance and communication: act as the bridge between office and stores, implement retail directives and collaborate with Retail, Supply Chain, Finance, HR, VM, Store Projects and Marketing.
• Retail engagement and activation support: plan and run engagement and recognition programmes, product launches and campaigns, and evaluate their performance.
• Project management: represent Retail Operations in project discussions, lead or support transformation initiatives and manage timelines and deliverables.
• CSR and sustainability: support sustainability and CSR initiatives and monitor their compliance and reporting.

Required profile

• Strong grasp of retail operations, inventory management and best practices.
• Sharp analytical and commercial acumen, with strong planning, prioritisation and problem-solving skills.
• Ability to build trust with frontline teams and influence stakeholders without direct authority.

Required skills

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong reporting, data analysis and presentation skills.
• Experience with retail systems, inventory management and ERP platforms is advantageous.