Room Controller

About the role

The Room Controller coordinates and monitors room status, room assignments and housekeeping priorities so that rooms are cleaned, inspected and released on time. The role is a key link between Housekeeping, Front Office and Engineering and supports smooth daily room operations and a good guest experience.

Key responsibilities

• Monitor daily occupancy, arrivals, departures, stayovers and room status, and coordinate cleaning priorities by arrival time, VIPs and early arrivals.
• Assign rooms to Room Attendants and track cleaning progress, ensuring rooms are released promptly in the hotel system.
• Resolve discrepancies between Front Office and Housekeeping room status and handle room changes, rush rooms and late check-outs.
• Keep the Front Office informed on room readiness and coordinate with Engineering on room defects; escalate prolonged out-of-order rooms to Housekeeping leadership.
• Maintain records of assignments and status, track guest requests, help with daily reports and handovers, and support supervisors during peak periods.
• Prioritise VIP rooms and special requests and communicate delays to the relevant teams.

Required profile

• Previous experience in Housekeeping, Front Office or hotel operations preferred.
• Good understanding of hotel room operations and room status terminology.
• Strong coordination, organisation and communication skills, able to multitask in a fast-paced environment.
• Able to work shifts, weekends and public holidays.

Required skills

• Experience with hotel Property Management Systems (PMS) is an advantage.
• Comfortable working with computers, reports and operational systems.