Sales Operations Automation Specialist (HubSpot)

About the role

EPOS is looking for a hands-on HubSpot Automation Specialist to build, maintain and optimise the automated workflows that connect its marketing, sales and support tools. The role owns how data flows through HubSpot, from form submission to ticket creation and team notifications, so that the right people receive the right information without manual work. It suits someone who enjoys turning messy manual processes into clean, reliable automation.

Key responsibilities

• Build and maintain HubSpot workflows across Marketing, Sales and Service Hubs (forms, tickets, deals, contacts, lifecycle stages)
• Set up ticket pipeline automation: auto-create tickets from form submissions, map fields, route and update statuses
• Integrate HubSpot with DingTalk, Slack, WeCom, Zapier and Make/n8n to trigger real-time notifications and alerts
• Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
• Maintain CRM data hygiene: properties, field mappings, deduplication and pipeline structure
• Monitor automation performance, catch failures early and fix broken workflows
• Document workflows and processes so they can be handed off, audited and improved
• Partner with Sales, Marketing and Support to turn process pain points into automation
• Pilot AI-powered automation such as HubSpot Breeze AI, AI agents and LLM-based workflow steps for summarising tickets, drafting responses or enriching leads

Required profile

• 1-2+ years of experience in HubSpot (Marketing, Sales or Service Hub) or Pipedrive or Salesforce
• Solid understanding of HubSpot Workflows, Forms and Ticket/Deal pipelines
• Detail-oriented, comfortable mapping fields precisely and testing before going live
• Strong written communication for documenting processes

Required skills

• Comfortable with JSON, webhooks and basic API concepts
• At least one automation tool: Zapier, Make (Integromat), n8n or similar
• Nice to have: HubSpot integration with messaging platforms, HubSpot certifications, basic JavaScript/Python scripting, prior Sales Ops/RevOps/Marketing Ops experience, Operations Hub custom code or webhook signing (HMAC), exposure to AI automation tools

Success in the first 90 days means fully understanding existing workflows, shipping at least one new automation independently, reducing at least one manual repetitive task and becoming the go-to person for automating processes. The workplace is on-site.