SEA Cluster Property Management Lead

About the role

JLL is hiring a SEA Cluster Property Management Lead based in Singapore, reporting to the SEA Cluster Lead. The role provides cluster-wide leadership for property management service delivery across South East Asia in support of a client's account, setting and governing property operations standards, ensuring consistent service performance across countries and sites, and acting as the main coordinator for building/landlord engagement, operational risk, lifecycle planning inputs, vendor oversight and incident management. It also runs a structured RAID (Risks, Issues, Actions, Dependencies) process to ensure timely escalation and reliable delivery.

Key responsibilities

• Run the cluster governance cadence (weekly huddles, monthly reviews, quarterly planning) and maintain cluster-wide SOPs, playbooks and checklists
• Drive KPI/SLA measurement, performance reporting and continuous improvement across SEA
• Implement and maintain a single RAID log with trend analysis and escalation discipline
• Act as escalation point for landlord/building management matters and coordinate base building interface risks
• Govern site standards, audits, compliance and incident reporting, working with account controls and risk
• Provide lifecycle planning, capex/opex and investment rationale inputs, and oversee vendor performance
• Coordinate cluster incident management and post-incident reviews, and act as deputy to the SEA Cluster Lead

Required profile

• Leadership experience in property management, facilities or workplace operations across multiple sites or regions
• Proven ability to run structured delivery processes such as RAID tracking and escalation
• Sound understanding of compliance, controls, safety and audit readiness
• Preferred: experience with large financial institution clients, landlord/building management engagement, capex/opex and lifecycle planning, and multi-vendor service provider environments

Required skills

• Excellent written and verbal communication, able to produce executive-ready reports
• Working knowledge of PowerPoint and Excel