Senior Account Executive - CRM (ASEAN)

About the role

ServiceNow is looking for a CRM Senior Account Executive to join its CRM Sales team, which focuses on CRM and Industry Solutions built on the Service Management platform. The role is customer-facing and territory-based, driving new business and account growth in Southeast Asia.

Key responsibilities

• Build client relationships and achieve quarterly and annual sales quotas for an assigned territory
• Develop a sales strategy with a target prospect list and a regional sales plan
• Arrange and run initial executive and CxO discussions and positioning meetings, working closely with the Solution Consulting team on demonstrations
• Manage the sales process and close opportunities
• Manage accounts to ensure customer satisfaction and drive additional revenue
• Support regional partner channels and use internal tools to forecast and plan
• Use data from CRM, social media, search engines and AI tools; occasional travel for training or meetings may be required

Required profile

• 12+ years in sales, with proven new business sales of enterprise-class Customer Experience or other business solutions
• Must have experience selling to enterprise customers in Southeast Asia (Singapore, Thailand, Philippines, Indonesia, Malaysia)
• Bachelor's degree in business, marketing or a related discipline
• Ability to handle complex short and long sales cycles
• 50% travel required

Required skills

• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights
• Advanced knowledge of sales force automation, customer service management, ERP or other business applications is ideal