Senior Assistant Manager, Alumni Engagement

About the role

The Office of Alumni Engagement (OAE) at NTU seeks a Senior Assistant Manager to drive alumni engagement through strategic communications and outreach, strengthening ties with over 300,000 graduates worldwide.

Key responsibilities

• Develop and deliver integrated communication and publicity strategies for OAE programmes such as Alumni Learning Day, Nanyang Alumni Awards, PACE Forward Series, webinars, surveys and the annual “Update Your Particulars” exercise.
• Plan, produce and manage end‑to‑end Lifelong Learning electronic direct mailers (EDMs), including content creation, audience segmentation, scheduling, deployment and post‑campaign reporting.
• Drive content development, ensure messaging alignment and coordinate design and publicity deliverables across multiple channels, working with internal and external stakeholders.
• Manage OAE social media platforms (WhatsApp and Telegram), create content calendars, curate and publish posts, moderate messages and track performance to improve reach and engagement.
• Promote alumni volunteer opportunities, coordinate referrals and maintain accurate documentation and timelines.
• Support the Alumni Merchant Partner Programme by coordinating publicity, updating content and liaising with partners.
• Assist in planning and executing OAE signature events and other alumni engagement initiatives.

Required profile

• Bachelor’s degree in Communications, Marketing, Public Relations or a related field.
• Relevant experience in strategic communications, alumni or stakeholder engagement.

Required skills