Senior Manager, SA&I – Customer Success

About the role

NIQ is seeking a Senior Manager for SA&I to lead its Customer Success team. You will act as a trusted partner to clients, translating their strategic and tactical goals into actionable insights and data‑driven stories.

Key responsibilities

• Lead a team of research analysts to deliver high‑quality, actionable insights.
• Build and maintain strong relationships with senior client stakeholders across marketing, sales, and category teams.
• Coach, develop, and inspire analysts, fostering career growth and innovative approaches.
• Manage internal projects to ensure client requirements are met with the best NIQ‑GFK CMI solutions.
• Deliver analytics and insights services, including guided analytics training for products such as Brand Health, segmentation, usage & attitudes, customer experience, shopper, and qualitative research.
• Identify new opportunities during client engagements and hand them off to account development.

Required profile

• Proven ability to maintain high client centricity and satisfaction.
• Strong relationship‑building skills with senior stakeholders.
• Experience leading and developing analyst teams.
• Deep understanding of client business priorities and how analytics can support them.

Required skills