Senior Quality Engineer (Product & Customer Quality)

About the role

Jabil is looking for a Senior Quality Engineer to lead quality assurance and customer quality activities so that products, processes and systems consistently meet customer, regulatory and organisational requirements. The role drives continuous improvement, manages complex quality issues, leads cross-functional problem-solving teams and acts as the key quality representative for customers, suppliers and internal stakeholders.

Key responsibilities

• Lead the implementation, maintenance and improvement of the Quality Management System in line with ISO 9001, ISO 13485 (where applicable), customer requirements and regulations, and provide guidance to engineers and technicians.
• Act as the main quality interface for assigned customers, lead customer quality reviews, manage complaints, escalations and scorecards, and lead customer audits.
• Lead complex investigations using 8D, 5 Why, Fishbone, DMAIC and Fault Tree Analysis, and drive CAPA with timely closure.
• Lead NPI, technology transfer, process validation, qualification and manufacturing readiness; review PFMEA, Control Plans, APQP, PPAP, FAI and validation documents.
• Support supplier quality teams, audits and qualification activities.
• Monitor KPIs such as customer PPM, internal PPM, first pass yield, scrap rate, COPQ and audit findings, and lead Lean Six Sigma and operational excellence initiatives.
• Facilitate risk management (PFMEA reviews, risk assessments) and lead cross-functional teams with Manufacturing, Engineering, Operations, Supply Chain and Customers.

Required profile

• Bachelor's degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering or a related discipline.
• Minimum 5-8 years of experience in Quality Engineering in electronics manufacturing, medical devices, semiconductors, automotive, aerospace or other regulated industries.
• Demonstrated experience leading customer-facing quality activities and complex problem-solving.

Required skills

• ISO 9001 and ISO 13485 (preferred)
• PFMEA, Control Plans, APQP, PPAP, CAPA and 8D
• SPC, MSA, Gage R&R, process validation and root cause analysis
• NPI, Lean Manufacturing and Six Sigma
• Minitab and quality analytics tools
• Preferred: CQE, Six Sigma Green/Black Belt, Lead Auditor certification, eQMS experience, and knowledge of FDA QSR/QMSR, ISO 14971 or MDSAP