Service Desk Technician L2

About the role

Milestone Technologies is looking for a Service Desk Technician L2 to join a fast‑moving, collaborative environment. You will provide first‑line support for both PC and Mac users, handling requests through chat, ticketing systems, and phone.

Key responsibilities

• Deliver technical assistance for hardware, software, and operating system issues on PC and Mac platforms.
• Troubleshoot client‑side network connectivity, including digital authentication, remote access, secure Wi‑Fi and wired connections.
• Manage and resolve user requests via ticketing tools, remote support sessions, and live chat.
• Document incidents and solutions clearly to build knowledge base content.
• Escalate complex problems to higher‑level teams when necessary.

Required profile

• Enthusiastic and driven professional with a passion for technology.
• Strong communication skills and ability to hold a conversation while solving technical issues.
• Customer‑focused mindset, willing to go above and beyond to help users.
• Experience supporting primarily PC environments and comfortable working with Mac devices.

Required skills

• PC support
• Mac support
• Network connectivity troubleshooting
• Digital authentication handling
• Remote access tools
• Secure Wi‑Fi configuration
• Ticketing system usage