Service Operations Administrator

About the role

Johnson Controls is hiring a Service Operations Administrator to provide administrative, operational and transactional support for its service operations. The role ensures accurate financial and procurement processing, effective data management and smooth coordination across internal teams, vendors and customers, while supporting day-to-day service execution and maintaining operational controls.

Key responsibilities

• Process purchase requisitions for direct and indirect procurement in line with company policies and approval requirements.
• Manage parts reservations and coordinate with Logistics and Distribution for timely parts withdrawals.
• Process goods receipts against endorsed service reports and delivery notes, linked to purchase orders.
• Review and maintain costing information before billing to support accurate cost accruals.
• Maintain master data on equipment, sites, customers and vendors.
• Take part in the team mailbox rotation, handling incoming inquiries and routing them to the right stakeholders.
• Support customer and vendor account registrations on third-party portals.
• Prepare preventive maintenance summary reports and coordinate service documentation for customer endorsement and compliance.
• Liaise with front-line service personnel on vehicle servicing and statutory inspections.
• Raise Global Payment Request forms and coordinate payments for indirect purchases.
• Work with the Order-to-Cash team on service contract listings and the monthly customer contact database.
• Review overtime reports before payroll submission and evaluate credit term extension requests.
• Work with Accounts Receivable on blacklisted customer accounts and support account recovery.
• Compute quarterly incentive rewards and support cross-functional projects and process improvements.

Required profile

• Diploma or degree holder.
• Strong attention to detail, with analytical and problem-solving skills.
• Able to work under pressure and meet tight deadlines.
• Positive attitude and good teamwork.
• Entry-level candidates are welcome to apply.

Required skills

• Proficiency in MS Office (Excel, Word, Outlook).
• SAP/Service Max experience is a plus.

What we offer

• Competitive salary.
• Paid vacation, holidays and sick leave.
• Comprehensive benefits package.
• On-the-job and cross-training opportunities.
• Collaborative team environment and a Zero Harm safety policy.