Senior / Executive, Foreign Vehicle Permits (Schemes)

About the role

The Land Transport Authority (LTA) is recruiting a Senior / Executive to support the administration and operations of schemes relating to foreign vehicles entering Singapore. The role covers processing and assessing applications, liaising with applicants and stakeholders, and contributing to governance, compliance and reporting.

Key responsibilities

• Process and assess applications and review supporting documents, and prepare recommendations to support timely and accurate decisions.
• Liaise with applicants, stakeholders and service partners to address operational matters and ensure effective service delivery.
• Support governance, compliance and audit-related activities.
• Prepare operational statistics, management reports and performance dashboards to support business planning and monitoring.
• Review business processes and contribute to user testing of systems and digital services to improve efficiency and customer experience.
• Maintain knowledge resources, website content and communication materials, and assist in implementing division projects and initiatives.

Required profile

• Knowledge in any discipline; candidates with experience in application administration/processing, case management or similar operational roles are favoured.
• Relevant years of experience may be considered for senior positions.
• Ability to work independently and in a team, multi-task in a fast-paced environment, and to be meticulous and detailed-oriented.
• Shortlisting may require a medical declaration and/or further assessment.

Required skills

• Good working knowledge of MS Office applications.
• Familiarity with AI tools and their use for process improvement and productivity is an advantage.