Soft Service Lead

About the role

JLL is hiring a Soft Service Lead in Singapore, working on-site. The role oversees, coordinates and ensures the quality of all soft services operations across the site, covering security, janitorial, environmental and grounds management and site administration. It acts as the main point of contact for service delivery, vendor performance and stakeholder coordination.

Key responsibilities

• Security and safety: oversee on-site security delivery, access control and incident reporting, and arrange security for VIP visits and events with risk assessments
• Janitorial and facility hygiene: manage service delivery, schedule and inspect, track corrective actions, and oversee toilet facility tender processes
• Environmental and grounds: manage landscaping, wildlife management and pest control, and handle toxic/hazardous waste collection in line with regulations
• Site administration and asset management: manage carpark decal issuance and tracking, and locker issuance and clearance
• Events and stakeholder support: plan soft services logistics for events and VIP visits, and act as liaison between vendors, internal stakeholders and clients
• Vendor and compliance management: monitor vendor performance against SLAs and KPIs, ensure compliance with site, client, legal and EHS requirements, and maintain audit-ready records

Required profile

• 3-5 years of experience managing or supporting soft and hard services in a facilities management environment
• Strong vendor and contractor management skills
• Excellent organisational and multitasking ability across diverse service lines
• Strong communication and stakeholder management skills
• Ability to conduct structured site inspections and drive corrective actions
• Problem-solving mindset focused on safety, compliance and service quality