Technical Support Engineer (ADE) - Wafer Geometry Products

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is looking for a Technical Support Engineer (TSE) to join its ADE Technical Support organization. The engineer provides advanced technical support for Wafer Geometry products, including the WaferSight and PWG product families, for global customers and field organizations. The role calls for strong troubleshooting skills, customer-facing communication, data analysis and the ability to lead complex technical investigations across several teams.

Key responsibilities

• Provide advanced technical support for customer escalations on Wafer Geometry products and lead technical reviews to resolve critical issues.
• Support onsite troubleshooting when required and lead root cause investigations using 8D, RCA, Fishbone and other methodologies, analyzing tool logs, diagnostic data, wafer measurements and performance trends.
• Identify containment actions and long-term corrective actions, and coordinate global support for complex issues.
• Work with Field Service Engineers, Product Engineering, Manufacturing, Applications and R&D teams, and drive technical alignment across regions.
• Monitor recurring field issues, support hardware and software upgrades, and develop and maintain Best Known Methods (BKMs).
• Present findings to customers and stakeholders, prepare investigation reports and executive summaries, and facilitate technical review meetings.
• Mentor field engineers, help develop training materials and troubleshooting documentation.

Required profile

• Bachelor's degree in Engineering, Physics, Materials Science, Semiconductor Engineering or a related field.
• 3+ years of experience in semiconductor equipment support, process engineering, applications engineering or technical support.
• Strong troubleshooting and analytical skills, and direct customer interaction experience.
• Ability to travel as required.

Preferred qualifications

• Experience with semiconductor metrology, inspection or wafer geometry equipment, and knowledge of wafer manufacturing processes.
• Understanding of wafer warp, bow, TTV, flatness, nanotopography, edge profile, wafer handling and robot systems.
• Experience with SPC and statistical analysis, and with JMP, Python or SQL.
• Familiarity with semiconductor fabs and manufacturing environments.