Technical Support Engineer (Zeta)

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is looking for a Technical Support Engineer to support semiconductor manufacturing equipment for customers in Singapore and across Asia. The engineer handles complex issues that first-line product support could not resolve, develops corrective action plans and works with field service, engineering, product support and customer teams to restore equipment performance and minimise production impact.

Key responsibilities

• Provide advanced technical support for complex equipment issues and escalations beyond first-line field support.
• Analyse tool data, inspection reports, system logs, diagnostic results and customer observations to find root causes and recommend corrective actions.
• Develop, document and communicate Plans of Action and Corrective Action Plans for customers, field service teams and internal stakeholders.
• Support onsite customer escalations, including troubleshooting, corrective actions, recovery and post-repair verification.
• Collaborate with Customer Service Engineers, Technical Support Managers, product engineers, design engineering, software teams and regional experts.
• Lead or support escalation meetings, track open actions and give timely technical updates to service management and customer teams.
• Prepare service reports, escalation summaries, postmortem reports and problem-solving documentation.
• Capture lessons learned and build troubleshooting procedures, training materials and technical documentation for regional service teams.
• Support equipment installations, upgrades, customer acceptance and production ramp readiness where needed.
• Contribute to continuous improvement of product reliability, maintainability and serviceability.

Required profile

• One of: doctorate degree with no related work experience, master's degree with 3 years of related experience, or bachelor's degree with 5 years of related experience.
• Located in Singapore and able to travel to customer fabs in Singapore and across Asia, typically 20-50% of time.
• Ability to lead or drive multi-disciplinary teams to resolve complex issues under pressure.

Required skills

• Hands-on troubleshooting and interpretation of equipment logs, diagnostic data, inspection results, system parameters and failure symptoms.
• Professional communication skills in a fast-paced semiconductor fab environment.