AI Support Engineer (Weekend Shift)

About the role

Join OpenAI’s User Operations team in Singapore, working a hybrid schedule with one weekend shift per week. You will troubleshoot complex technical issues for customers using OpenAI’s platform, providing expert guidance and helping shape post‑AGI support.

Key responsibilities

• Resolve high‑impact technical problems such as API failures, integration challenges, authentication errors, and production incidents.
• Serve as a trusted escalation point, collaborating with Engineering and Product teams to prevent recurring issues and improve tooling.
• Drive automation and AI‑powered workflow improvements to increase team efficiency.
• Provide occasional on‑call coverage for holiday and weekend support.

Required profile

• 8+ years of experience in User Operations, Support Engineering, or similar technical roles, preferably in fast‑growth tech environments.
• Strong enterprise communication skills and ability to stay calm during high‑stakes incidents.
• Proven ability to build relationships with customers and cross‑functional partners.
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent practical experience.

Required skills

• Python programming for scripting and automation.
• Experience with OpenAI API, Codex, and ChatGPT.
• Expert‑level SaaS troubleshooting and debugging skills.