Application Support Engineer

About the role

BCS, a wholly owned subsidiary of Network for Electronic Transfers (NETS) in Singapore, operates clearing and payment infrastructure such as FAST, Inter-bank GIRO, Cheque Truncation System, PayNow and SGQR. The IT Operations department maintains the day-to-day operation, monitoring and incident support of these systems. The Application Support Engineer provides 24x7 operational support, monitors alerts, handles incidents and problems, takes part in application deployments and assists external parties such as MAS, banks, auditors and other BCS users.

Key responsibilities

• Manage and close application incident tickets end-to-end, and troubleshoot and resolve issues quickly to limit business and customer impact
• Perform root cause analysis and post-incident reviews, and document solutions, workarounds and known issues
• Work with development, infrastructure and other support teams on complex issues and long-term fixes
• Monitor applications, support deployments and environments, and escalate critical issues while tracking progress
• Deliver support within agreed SLAs, including 24x7 support where required, and give regular status updates and incident reports
• Take part in application enhancements, testing and documentation, and support testing in non-production environments
• Assist with production queries from stakeholders, auditors, banks and regulators, and prepare project, change and operational documentation
• Support annual industry and regulatory testing, including VAPT, APT and APIPT, and support deployments following change management procedures

Required profile

• Bachelor's degree in Information Technology, Information Systems, Computer Science or a related field
• Minimum 5 years of hands-on experience with Java, J2EE/JEE, Oracle, SQL/PLSQL, JasperReports, RESTful and SOAP APIs and/or XML; basic understanding of Solaris and/or Linux (e.g. RHEL)
• Ability to work under pressure in a production support environment, with strong troubleshooting, analytical and communication skills

Required skills

• ServiceNow development and configuration (Business Rules, Client Scripts, Update Sets)
• SQL database management across production, UAT and SIT environments
• Unix shell scripting and RedHat Ansible
• AWS services such as CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS and API Gateway
• Middleware and messaging such as IBM Connect Direct, IBM MQ, Apache Ignite, Solace PubSub+ and ELK
• Spring 4.x/5.x/6.x, Struts 2.x, Spring Boot and/or Spring Batch
• Knowledge of microservices, containerised environments and DevSecOps is an advantage; financial clearing and payment domain knowledge is a plus