Assistant Manager, Signature Restaurant

About the role

The Assistant Manager supports the Signature Restaurant at Tanica in Singapore, assisting with daily supervision of restaurant operations, menu planning, sanitation standards and floor support during peak meal periods. The goal is to continuously improve guest and employee satisfaction. The position is full time and located at 38 Cuscaden Road, Singapore.

Key responsibilities

• Manage the restaurant team: handle employee questions, monitor performance, give feedback and supervise daily shift operations, including acting in the absence of the Director of Restaurants or Restaurant Manager.
• Ensure staff have supplies, equipment and uniforms, communicate food quality and service issues to the Chef and Restaurant Manager, and enforce policies, standards and procedures.
• Monitor alcohol service in line with local laws, manage to meet or exceed budgeted goals, and perform other restaurant duties as needed.
• Provide exceptional customer service: greet guests, collect feedback, handle complaints, supervise staffing levels and encourage excellent service.
• Review comment cards and guest satisfaction results with employees and coach staff on performance.
• Supervise ongoing training, use on-the-job training tools, set performance expectations and counsel employees.
• Communicate with supervisors, colleagues and subordinates by phone, email or in person, analyse results and solve problems.

Required profile

• High school diploma or GED, or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 4 years of experience in food and beverage, culinary or a related field, or 2 years of experience with a relevant degree.