Assistant Workplace Manager

About the role

JLL is reshaping its workplace property service delivery and is looking for an Assistant Workplace Manager in Singapore. The role leads a team delivering a consistent, high-quality workplace experience across two or more client sites, covering soft services, facilities operations and client engagement, aligned with JLL's "The Future of Work" methodology.

Key responsibilities

• Lead the team in building a lasting, open and collaborative relationship with clients and create an impactful client engagement strategy
• Manage and oversee workplace services (soft and hard), implement a preventive and planned maintenance programme, and review operational SOPs for continuous improvement
• Introduce digital platforms and automation, sensors and touchless technology to the workplace team
• Deliver the account's Human Experience roadmap, including employee engagement programmes and regional initiatives such as user experience, training, food and beverage, wellness, sustainability and D&I
• Manage minor office projects, liaise with local or government agencies and with the landlord on lease management and contractual services
• Develop client support and feedback initiatives, track service requests and report on response times and trends
• Lead internal communication strategies, share event content through client channels, manage the JLL profile in the account and champion stakeholder meetings
• Coach the team, drive performance against KPIs and SLAs, and prepare monthly performance and financial reports including accruals and variance analysis

Required profile

• Bachelor's degree in a related field and 3-5 years of experience, of which 3 relate to workplace (FM) delivery at account level
• Understanding of M&E services; technical qualification not mandatory
• One or more globally or regionally recognised certifications in facility management, PMP, health and safety or human experience is an asset

Required skills

• Time management and communication skills
• Sales skills and ability to build business relationships
• Ability to manage multiple projects independently
• MS Office / Lark / Google Workspace equivalent proficiency