Manager, Administrative Support

About the role

The NTU-WeBank Joint Research Centre on FinTech seeks a proactive Manager, Administrative Support to oversee day‑to‑day operations of the centre and ensure smooth, compliant service delivery across all administrative functions.

Key responsibilities

• Manage the centre’s daily administrative and operational activities, including policy development, SOP implementation and workflow optimisation.
• Oversee financial administration such as travel requests, expense claims, event budgets and ensure compliance with NTU policies.
• Coordinate procurement and vendor management, from planning and purchase processes to invoice resolution.
• Plan and execute events, workshops, seminars and visits, handling venue, catering, logistics and AV requirements.
• Handle staff onboarding/offboarding, space allocation, access administration and maintain accurate staff records in partnership with HR.
• Maintain fixed‑asset and inventory records, tagging, verification and return processes.
• Support the Work Study Scheme and other research/student administrative processes, providing guidance to investigators and students.
• Liaise with leadership, finance, procurement, IT, vendors and university stakeholders to resolve operational issues and promote collaboration.
• Monitor workload, service standards and operational risks, escalating significant issues and recommending solutions.
• Identify and implement process improvements to enhance efficiency, governance and service quality.

Required profile

• A good degree in any discipline from a recognised university and at least 5 years of relevant experience in administration, operations or research administration, preferably in a university setting.
• Excellent communication, interpersonal and stakeholder‑management abilities.
• Strong analytical, problem‑solving and decision‑making skills, especially for complex or non‑standard situations.
• Ability to interpret policies and translate them into practical operational solutions.
• High attention to detail, accuracy and follow‑through.
• Independent work style with sound judgement and appropriate escalation of issues.
• Proven track record of improving processes and introducing practical efficiency solutions.
• Service‑oriented, collaborative mindset and commitment to integrity, compliance and professional conduct.