Client Services Manager - Travel Vertical

About the role

Rakuten Advertising, part of Rakuten Group, is looking for a Client Services Manager based in Singapore's Central Business District. The role is the regional lead for the Travel vertical across Asia, acting as the primary manager and client liaison for client service engagements and outsourced solutions, with a focus on client satisfaction and strategic partnerships.

Key responsibilities

• Manage the team's daily operations, set metrics and performance standards, and benchmark strategies against industry best practice
• Develop tactical plans, hire and develop team members, and audit client engagement processes
• Support strategic Travel client relationships, account growth, retention and expansion, and new business in the Travel sector
• Coordinate Travel industry initiatives, market insights and the Travel Blueprint programme
• Work with Client Services and Sales teams on account expansion plans and represent Rakuten Advertising at Travel industry events and client meetings

Required profile

• 5 to 8+ years of experience in digital marketing, affiliate marketing, partnerships, travel or eCommerce
• Strong stakeholder management and client-facing experience
• Experience with Travel brands, airlines, hotels, OTAs, loyalty programmes or related sectors preferred
• Commercial mindset with the ability to identify growth opportunities