Customer Service Senior Executive - Airfreight Import

About the role

An established multinational logistics provider offers integrated supply chain, freight forwarding and transportation solutions across a worldwide network. Its client is hiring a Customer Service Senior Executive to coordinate airfreight import shipments, manage customer enquiries and work closely with overseas offices and operational partners so that deliveries are timely, accurate and compliant.

Key responsibilities

• Coordinate airfreight import shipments with customers, overseas offices, agents and internal teams to ensure timely delivery.
• Respond to customer enquiries, monitor shipments and give updates on arrivals, delays and delivery status.
• Verify shipping documents and coordinate customs clearance and import permit compliance.
• Check freight rates, supplier charges and customer approvals to ensure billing accuracy and shipment profitability.
• Resolve shipment discrepancies and service issues with operational and warehouse teams.
• Prepare customer reports, keep accurate shipment records and ensure timely billing handover and job closure.
• Follow customer procedures, regulatory requirements and quality, health, safety and environmental standards.

Required profile

• Minimum GCE 'O' Level qualification.
• 1-2 years of customer service experience for Executive positions, or 3-4 years for Senior Executive positions.
• Experience in freight forwarding, especially airfreight operations, is an advantage.
• Good written and spoken English, with strong communication and interpersonal skills.
• Organised, detail-oriented and able to manage competing shipment priorities.
• Willingness to work overtime when required.

Required skills

• Familiarity with shipping terms and documentation; knowledge of both air and sea freight is preferred.
• Customer service mindset and commitment to resolving issues promptly.

What we offer

• Pay of up to $4,500 plus AWS and a variable bonus.
• Hybrid work arrangement, Monday to Friday 9am to 6pm with alternate half-day Saturdays.
• Company transport provided at multiple pick-up points.

Candidates apply by sending their CV in MS Word format to the recruiter's email.