Customer Success Manager (Key Accounts)

About the role

Datadog is looking for a Customer Success Manager (Key Accounts) in Singapore. You will proactively drive new product attachment and strong relationships across the existing customer base through onboarding, upselling and cross-selling, while advocating for the customer internally and following a defined methodology to identify their unique needs.

Key responsibilities

• Partner with the sales team to ensure a smooth transition and onboarding experience.
• Build relationships with customers to create mutual trust.
• Carry out the full sales cycle for growth opportunities in existing accounts.
• Advise customers so they leverage the Datadog solution effectively.
• Monitor usage trends to spot renewal risks and promote higher adoption.
• Work cross-functionally with Support, Product, Finance and Legal teams.

Required profile

• 5+ years of experience in a customer account-facing role.
• Experience negotiating contract terms and overcoming pricing objections without direct guidance for upsell and cross-sell.
• Proven track record of achieving account expansion targets, measured by growth and retention of a portfolio of accounts.
• Strong communicator with attention to detail, motivated by long-term relationships and a visible impact.

What we offer

• Onboarding programme and comprehensive sales training in MEDDIC and the FETCH methodology.
• Inclusive culture, Community Guilds, and an intra-departmental mentor and buddy program.
• Professional development, product training and career pathing.
• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Global benefits, with details varying by country and employment type.