Customer Support Director

About the role

ATR, a joint venture between Airbus and Leonardo, is recruiting a Customer Support Director in Singapore. The role strengthens the relationship with AES and acts as the main interface and escalation point for major customer issues requiring coordination within AES. It involves managing a portfolio of airlines and operators and coordinating support across ATR directorates.

Key responsibilities

• Develop and maintain relationships with a portfolio of airlines and strengthen ties with ATR operators.
• Coordinate support activities across ATR for assigned customers and manage major cross-functional topics.
• Keep regular contact with assigned customers on major support matters and visit them regularly to review technical matters, fleet performance, spares and repairs, commercial products and services, vendor issues, credit management and future needs.
• Coordinate all support matters within AES for assigned customers, including project management and follow-up across ATR directorates.
• Support the Aircraft Sales Directors and other commercial services during sales campaigns, taking part in initial contact with potential customers.
• Monitor customer satisfaction and ensure proper communication on the matter.

Required profile

• University degree or equivalent in engineering or business management.
• At least 6 years of professional experience in airline organizations, customer support roles or aircraft manufacturer customer services.
• Customer-oriented, able to anticipate customer needs and to build relationships.
• Good knowledge of airline operations; technical knowledge of aircraft systems and structures is a plus.
• Fluent English; additional fluent languages are a plus.
• Willingness to travel frequently and to work under pressure and on short notice.

Required skills

• Fluent use of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Microsoft Copilot or other AI tools is a plus.

What we offer

• Competitive compensation package with success sharing and an employee savings plan.
• Work-life balance including remote working and a fourth week of paid leave.
• Supplementary health and welfare coverage.
• Career paths and development programs in soft and hard skills.