Duty Manager (Reception) - Local Candidates Only

About the role

Kempinski is hiring a Duty Manager in Singapore, reporting to the Front Office Manager. The incumbent supervises reception operations and supports the Front Office and other departments so that guests receive the highest professional service in line with Kempinski and Leading Quality Assurance (LQA) standards. Local candidates only.

Key responsibilities

• Plan and supervise day-to-day reception operations covering guest arrivals and departures, room sales, VIP, group and crew room assignments and registrations.
• Ensure guests receive prompt, cordial attention and personal recognition, resolving problems and handling requests and complaints politely and efficiently, keeping a record of complaints and following up where needed.
• Liaise with other departments to keep guest information (rate, room type, billing, requests) accurate and ensure guest requirements are met.
• Control room availability for walk-ins, set accountability for departure dates and times, and follow up with Housekeeping on unresolved room discrepancies.
• Maintain reservation procedures and same-day arrivals; check arrival folios, walk-in credit standing and account validity, and verify billing instructions and guest credit.
• Carry out duties in line with hotel emergency procedures, inspect guest rooms daily, respond promptly to operational requests and perform other ad-hoc duties.

Required profile

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Good command of English.
• At least 3 years of experience in a similar role.
• Mature and customer-focused.

Required skills

• Comprehensive Opera knowledge.