Executive, Clinical Operations (Tengah General and Community Hospital)

About the role

The new Tengah General and Community Hospital (TGCH) in Tengah Forest Town is a state-of-the-art health campus offering emergency, inpatient, rehabilitative and outpatient specialist care, with completion expected in the early 2030s. As part of the National University Health System (NUHS) cluster, the role covers clinical service planning, infrastructure development and resourcing planning, helping to optimize patient journeys, enhance patient experience and expand access to care.

Key responsibilities

• Assist user engagement workshops and discussions on road-mapping the hospital, covering clinical service planning, infrastructure development and resourcing planning.
• Work with consultants, medical planners and stakeholders to develop service flow designs and planning parameters aligned with the project's strategy.
• Facilitate workshops and coordinate meetings to understand project requirements and define methodologies, technologies and assumptions.
• Help develop end-user briefs, operations requirements, guidelines and work processes, and test new models virtually and on physical prototypes.
• Prepare business cases to seek approval for infrastructure growth and associated funding.
• Track and report on work streams and planning areas to management, escalate concerns promptly, and update the hospital committee on project progress.
• Organize and lead development activities, implement operational models within budget and guidelines, and coordinate meetings, agendas, minutes and catering.
• Raise procurement and payment requests and maintain the filing system; perform other tasks assigned by the reporting officer.

Required profile

• Bachelor's degree in healthcare administration, business administration or a related field; fresh graduates are welcome, and candidates with more relevant experience may be considered for the Senior Executive position.
• Exceptional interpersonal and communication skills and strong organizational and time management skills.
• Leadership qualities, able to motivate and nurture a team to meet operational goals.
• Self-directed, resourceful, analytical and able to multi-task in a stressful environment.

Required skills

• Proficiency in MS Office applications.