Food & Beverage Service Executive (The Grand Lobby)

About the role

Raffles Hotel Singapore, a historic 19th-century hotel, is hiring a Food & Beverage Service Executive for its Afternoon Tea service in The Grand Lobby. The role supervises the team and helps the outlet manager maintain service standards so that guests enjoy a memorable dining experience.

Key responsibilities

• Supervise the team and assist the outlet manager in maintaining service and product delivery standards.
• Take guest orders, recommend menu options and drinks, and enter orders correctly into the point-of-sale system, double-checking before sending tickets to the kitchen.
• Provide pre-, during- and post-meal service, remembering guest preferences and personalising interactions.
• Set up and maintain stations, keep tables, chairs and glassware tidy, and clear tables between courses.
• Promote sales, handle minor complaints and report serious issues to managers, and engage in upselling.
• Train colleagues on the job, guide new hires, and ensure fire safety, hygiene and NEA compliance.
• Carry out ad hoc duties such as cleaning equipment, exchanging linen and collecting requisitions.

Required profile

• Certificate or diploma in hospitality or a related field.
• Minimum 2 years' experience in an international-class restaurant; 1 year in a similar capacity is an advantage.
• Working knowledge of Microsoft Office and spoken and written English.
• Team player, reliable, motivated and guest-oriented.

What we offer

• 5-day work week and duty meals.
• Colleagues' discount and/or preferential room rates at worldwide Accor hotels.
• Dental, optical and vacation expense benefits, medical and wellness coverage, and insurance.
• Career development opportunities locally and overseas.