General Manager - Resorts, Leisure & Entertainment

About the role

An investment-backed premium wellness resort, spa and lifestyle destination is looking for a General Manager for its flagship operation, which spans close to 100,000 sq ft and combines wellness, thermal spa facilities, hospitality, food and beverage, entertainment and relaxation spaces. The business has expansion plans and wants an experienced operational leader to raise guest experience, drive commercial success and build a scalable operating model.

Key responsibilities

• Lead overall venue operations and business performance, drive revenue growth and profitability, and own budgeting, forecasting, cost management and commercial performance
• Implement KPIs, reporting structures and management controls, and develop and execute operational and business strategies
• Deliver exceptional guest experiences, optimise and standardise SOPs, and oversee daily operations across guest services, hospitality, F&B, facilities, housekeeping, security, wellness and entertainment
• Build, coach and develop leadership and frontline teams, foster a high-performance culture and strengthen engagement, retention and succession planning
• Partner with founders and senior stakeholders on growth, support future site openings and expansion, and help build the leadership and operating model needed to scale regionally

Required profile

• 8-15+ years of operational leadership in high-volume, experience-led environments
• Proven success leading complex, multi-functional operations and teams of 100+ employees
• Strong commercial acumen, with experience setting up SOPs, performance standards and operating controls
• Experience partnering with founders, investors or executive leadership, and exposure to growth, pre-opening, transformation, turnaround or scale-up environments
• Applications also welcomed from established General Managers and high-potential Assistant General Managers, Directors of Operations, Heads of Operations and Senior Operations Managers