Guest Relations Executive - Bar Kap

About the role

Bar Kap is a heritage-themed restaurant and bar described as a house of rooms, where guests are welcomed, seated and made to feel at home. As Guest Relations Executive, you will welcome guests, handle reservations and enquiries, and act as the link between guests and the service and operations teams.

Key responsibilities

• Greet and host guests professionally and warmly, escorting them to their tables or designated areas
• Take reservations by phone, email or reservation system, ensuring accurate seating allocation, and respond promptly to enquiries and special requests
• Maintain guest profiles and history, noting special occasions and preferences
• Act as liaison between guests and the service and operations teams to coordinate and resolve issues
• Handle enquiries and bookings for private rooms and special arrangements
• Upsell promotions, events and private rooms to guests
• Show knowledge of the venue, menu and offerings to guide guests
• Follow sanitation, hygiene and safety regulations, assist in other operations when needed, and carry out other assigned duties

Required profile

• 2 years of relevant experience
• Strong customer service skills and a passion for creating memorable experiences
• Comfortable working flexible hours, including shifts, split shifts, weekends and public holidays
• Singaporean or Singapore Permanent Resident only

What we offer

• 5-day work week
• Competitive salary package and bonus
• Annual cash flexible benefits
• Annual leave starting from 14 days
• Meal benefits and birthday vouchers
• Company welfare initiatives and team events