Guest Relations Officer

About the role

The Ritz-Carlton Marina Bay in Singapore is looking for a Guest Relations Officer to deliver a memorable and unique guest experience. The role goes beyond simple check-in and check-out: Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay, from handling operational needs and guest requests to completing reports and sharing local highlights. The position is full-time and non-management.

Key responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs and address guest requests
• Complete reports and share the highlights of the local area
• Make transactions feel like part of the guest experience
• Follow company policies and procedures, maintain confidentiality and protect company assets
• Uphold quality standards and keep a professional appearance and communication style
• Work on your feet and move around, lifting and carrying objects of up to 10 pounds without assistance

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience required
• No supervisory experience required
• No license or certification required