Guest Service Agent - The Singapore EDITION

About the role

The Singapore EDITION hotel is hiring a full-time Guest Service Agent (non-management) to handle guest check-ins and check-outs, reservations, requests and billing. The role covers front desk operations, cash handling and guest service, and is based at 38 Cuscaden Road, Singapore.

Key responsibilities

• Organize, confirm, process and conduct guest check-ins and check-outs, room reservations, requests, changes and cancellations
• Secure payment, verify and adjust billing, activate and file room keys, and process all guest requests and messages
• Print contingency lists of all guests for emergencies, and identify and explain room features and property amenities to guests
• Follow up on outstanding requests from the previous day and run and review daily reports and logs
• Complete cashier and closing reports in the computer system, accept and record wake-up calls, and count and secure the bank at the start and end of shift
• Process payments, adjustment vouchers, paid-outs, correction vouchers and miscellaneous charges, and give change
• Notify Loss Prevention/Security of guest theft reports and follow company policies, reporting accidents and unsafe conditions to the manager
• Welcome guests according to company standards, assist individuals with disabilities, and answer phones with professional etiquette
• Maintain confidentiality, protect company assets, and comply with quality assurance standards