Key Leader - Changi Airport Terminal 3

About the role

Lululemon is hiring a Key Leader for its store at Changi Airport Terminal 3. The role sits in the store leadership team and is responsible for leading by example, supporting Educators, delivering an outstanding guest experience and overseeing all retail-floor operations. It uses key performance indicators and metrics to prioritise work and adapt to daily business changes.

Key responsibilities

• Lead and develop team members through feedback, coaching, mentoring and career guidance, and document performance and recognitions
• Ensure a great guest experience: assess needs, give technical product education, handle returns and resolve escalations
• Provide floor coverage, inform guests about local community programmes and plan and run community projects such as a local run club or international day of yoga
• Plan salesfloor coverage, review business data and metrics, open and close the store per checklists, and manage product presentation and restocking
• Assign cleaning tasks during the shift, use in-store technology, follow people safety policies and work within applicable laws

Required profile

• Legally eligible to work in the store's jurisdiction
• High school or secondary school diploma or equivalent (nice to have)
• 1 year of retail/sales experience (nice to have)
• Flexible schedule, willingness to work as part of a team and to move around the store during a shift

What we offer

• Competitive base pay and a team-based bonus programme
• Paid time off and generous employee discounts
• Fitness and yoga classes, a parenthood top-up programme and personal and professional development programmes