Large Format Writing System Engineer (NPDI)

About the role

HP's New Product Development and Introduction (NPDI) organization, part of Inkjet Supplies Development and Operations (ISDO), develops innovative technologies and delivers products to the market. The Large Format Writing System and System Integration Team validates design robustness, reliability and customer experience for a portfolio covering Graphics Solution Business (GSB) across Architecture, Engineering and Construction (AEC) and Print Service Provider (PSP) platforms. The engineer delivers products meeting design requirements in print quality, reliability and customer experience.

Key responsibilities

• Partner with and influence stakeholders at all levels across the business, and define future product requirements based on customer needs.
• Translate complex technical information into clear, actionable insights for cross-functional discussions, and make customer-focused judgments on quality, reliability and user experience.
• Lead or support resolution of complex system-level technical issues and drive robust solutions.
• Document and transfer specifications, technical justifications and knowledge to manufacturing partners so products remain robust throughout their lifecycle.
• Drive or support process development and continuous improvement initiatives.
• Lead printer system testing to demonstrate printhead architecture (PHA) and ink baseline performance, measuring nozzle health, edge roughness, spray performance, decap, flow rate, color accuracy and other print quality attributes, and identify pen, ink and printer interaction issues.
• Own autopsy, triage and failure tracking: collect failed printheads or supplies, perform initial triage, coordinate failure analysis, summarize findings, report results and drive follow-up actions.
• Collaborate with ISDO manufacturing teams on printhead manufacturing qualification, technology transfer and production readiness.

Required profile

• Bachelor's or Master's degree in Electrical, Mechanical, Material, Chemical engineering or a related field.
• Demonstrated analytical and empirical problem-solving skills.
• System thinker who connects ideas and is comfortable with dynamic or ambiguous situations.
• Growth mindset, flexibility and adaptability.
• Ability to work across multiple time zones, within and outside one's own work group.
• Available for occasional travel (25%).
• Prior experience in print testing and knowledge of pen system issues and failure analysis is an advantage but not required.