Management Assistant Officer

About the role

The Office of the University Registrar at the National University of Singapore is seeking a self‑motivated Management Assistant Officer to support its Student Administration team. This role involves handling a variety of student‑related processes, from exchange programmes to Student’s Pass administration, while contributing to overall office operations.

Key responsibilities

• Coordinate Student Exchange Programme (SEP) communications and collate application materials for partner universities.
• Manage the full lifecycle of Non‑Graduating (NG) programmes, from admission processing to study completion for assigned countries.
• Process Student’s Pass re‑applications, extensions, and monthly bulk cancellations; respond to related enquiries.
• Assist the Satisfactory/Unsatisfactory (S/U) team with student appeals and enquiries.
• Perform general administrative duties, including registration, examination venue administration, and commencement support.
• Support ad‑hoc projects and regular office administration tasks as assigned.

Required profile

• Polytechnic Diploma (or equivalent).
• Relevant experience in a higher‑education environment is preferred.
• Strong written and oral communication skills with a customer‑service orientation.
• Highly organised, meticulous, and able to work under pressure to meet tight deadlines.
• Team player who is self‑motivated and resourceful.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with PeopleSoft Campus Solutions.
• Familiarity with Salesforce.