Manager, Product Management, ALM

About the role

The Manager, Product Management, ALM is responsible for operational ownership of Mastercard's Account Level Management services across the Asia Pacific region, turning regional strategy into launched, approved, and operational capabilities.

Key responsibilities

• Act as the operational subject matter expert for ALM services, covering qualification criteria, product code mapping, enrolment constructs and processing behaviour.
• Drive market readiness and launch execution, managing issuer eligibility, enrolment waves, opt‑in/opt‑out processes and readiness tracking.
• Prepare and lead regional pricing and approval submissions, including business cases, revenue projections and coordination with Pricing, Finance, Legal and Regulatory teams.
• Facilitate issuer onboarding, platform access provisioning, activation, file‑exchange setup and validation testing.
• Serve as the first escalation point for operational issues, resolve root causes with Global Product, BizOps and engineering, and close the loop with customers.
• Validate post‑launch product performance through testing and investigation of discrepancies.
• Create and maintain regional ALM documentation, guides, FAQs and playbooks to enable scalable roll‑outs.
• Maintain operational pipeline and reporting, tracking launch status, enrolment populations and adoption against plan.

Required profile

• Prior product management, product operations, implementation or programme delivery experience in a bank or payments company.
• Working knowledge of card product mechanics, including account and BIN structures, product codes, interchange and file‑based data exchange.
• Proven track record of delivering multi‑market launches or customer implementations.
• Ability to navigate complex internal governance in a large matrixed organization.
• Exceptional organizational discipline and ability to manage many concurrent threads.
• Strong analytical and problem‑solving skills for business case development and operational issue diagnosis.
• Effective communicator capable of producing operational documentation and executive summaries.
• Self‑directed collaborator with influence across senior stakeholders.
• Asia Pacific market experience, especially South East Asia, preferred.
• Bachelor's degree required.

Required skills

• Product graduation, enhanced value, world high value, small business spend processing, commercial B2B rate management, affluent shortfall services knowledge.
• Pricing governance and approval process expertise.
• Issuer onboarding and platform provisioning processes.
• Operational issue escalation and root‑cause analysis.
• Documentation creation for implementation guides, enrolment forms and FAQs.