Merchant Sales Officer – Contract (Banking)

About the role

The Merchant Sales Officer will drive outbound telesales to promote merchant payment solutions, supporting both existing and prospective customers. You will guide clients through onboarding, ensuring a smooth experience while meeting sales and service targets.

Key responsibilities

• Conduct outbound telesales calls to promote merchant payment solutions.
• Assist customers with onboarding activities, both onsite and offsite.
• Provide clear, accurate information about merchant products and services.
• Understand customer business needs and recommend suitable payment solutions.
• Build and maintain positive customer relationships through professional communication.
• Ensure onboarding documentation is completed accurately and complies with internal guidelines.
• Follow up on enquiries, application status, and activation processes promptly.
• Achieve assigned sales and onboarding targets while maintaining quality standards.
• Collaborate with internal stakeholders to resolve issues and improve the customer experience.

Required profile

• Diploma or degree in Business, Banking, Marketing, or related fields.
• Prior experience in telesales, customer service, merchant acquiring, or banking roles is advantageous.
• Excellent communication and interpersonal skills.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Comfortable with outbound calling and client engagement.
• Ability to work independently and manage multiple interactions efficiently.

Required skills

• Proficiency in Microsoft Office applications.