Product Installation Manager

About the role

KLA, which makes inspection tools, metrology systems and process solutions for electronics manufacturing, is looking for a Product Installation Manager in Singapore. The role leads installations of KLA's product portfolio at customer sites worldwide, enriching the customer experience through high-quality, on-time installations and upgrades. It sits within the KLA Services team, which provides installation services and 24/7 technical support.

Key responsibilities

• Lead installations of KLA products at customer locations worldwide and coordinate assets across service.
• Directly and indirectly lead a team of Installation Engineers, aiming for high-quality, on-time installations and upgrades that meet production objectives.
• Coordinate with field teams on scheduling and site preparation.
• Manage products from shipment to assure timely warranty start and customer satisfaction.
• Drive installation escalations and collaborate with Field Teams, Product Support Operations, Service Operations and Manufacturing Operations to assure operational quality of systems.
• Work with KLA regions and customers to validate new installation or upgrade performance and transfer tool responsibility.

Required profile

• Bachelor of Science degree.
• Experience servicing semiconductor capital equipment.
• Knowledge and experience in semiconductor manufacturing; experience in a wafer fab environment in integration, photolithography (specifically steppers) or metrology is an advantage.
• Good interpersonal and communication skills, understanding of customer needs, and ability to work under pressure and tight deadlines.
• The role includes about 15% travel.