Project Manager, Functional and Change Management (RO Systems)

About the role

Singapore University of Social Sciences (SUSS) is hiring a Project Manager for Functional and Change Management within its Office of the Registrar (RO). The role focuses on improving the student experience and operational efficiency by overseeing the design, implementation and management of new systems and processes, while managing organisational change and engaging stakeholders.

Key responsibilities

• Functional management: set direction for functional tracks, review, document and sign off end-to-end business processes and requirements, and circulate them to stakeholders and senior management for feedback and approval.
• Analyse, redesign and optimise business processes for the RO, lead cross-departmental process design and manage stakeholders and change impacts.
• Lead functional teams on future business requirements and processes, oversee implementation of redesigned processes, and anticipate and escalate risks and blockers.
• Review and approve project deliverables, attend governance meetings, assign tasks, guide team members, and lead user acceptance testing.
• Manage post-implementation issues, share knowledge, document user guides and help update standard operating procedures.
• Change management: assess readiness for change, identify stakeholders and impacted groups, clarify sponsors' vision, communicate key messages, build stakeholder buy-in, run a launch campaign, plan ongoing communication and carry out an organisational impact analysis.
• Evaluate product additions, integration plans and change requests, and take part in innovation and service design activities.

Required profile

• Degree in Business Administration, IT or a related field, with at least 5 years of experience.
• Proven experience in functional and change management and supporting transitions, preferably in a higher education setting.
• Strong analytical and problem-solving skills, and excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Required skills

• Business process modelling, requirements elicitation and documentation.
• Knowledge of SDLC methodologies; familiarity with Agile/Scrum is preferred.
• Proficiency in business analysis tools and data reporting software.

What we offer

• Competitive pay package.
• Hybrid work arrangement (subject to job role).
• Medical benefits, flex benefits and family care leaves.
• Wellness and recreation activities, volunteer service leaves and lifelong learning opportunities.
• Career development through internal job postings and transfers.