Regional Head of Implementation & Integration – APAC

About the role

Fiserv, a global leader in fintech and payments, is looking for a Regional Head of Implementation & Integration for APAC. The role leads the APAC Implementation, Integration and Technical Account Management functions and oversees enterprise client onboarding, solution implementations, API integrations, certification, go-live readiness, hypercare and service transition. It calls for a strong people leader and programme delivery expert who can build high-performing teams, drive operational excellence and partner with senior stakeholders.

Key responsibilities

• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor and develop a regional team of Implementation Managers, Integration Managers, Technical Account Managers and project delivery professionals, and build a scalable operating model.
• Own the end-to-end implementation and integration portfolio, including enterprise onboarding, technology integrations, migrations and strategic client programmes.
• Establish governance, project management frameworks, risk controls and delivery standards, and drive capacity planning, resource allocation and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.
• Partner with Sales, Product, Technology, Operations, Risk, Legal, Compliance and Global Delivery teams, and serve as the senior client-facing leader for strategic engagements.
• Drive client experience and successful transition into BAU support, with proactive stakeholder communication and executive reporting.
• Define regional KPIs, SLAs, productivity measures and quality standards, and lead continuous process improvement, automation and transformation.
• Ensure consistent implementation methodologies and governance across APAC, and promote operational readiness for Commerce Hub, Enterprise, PayFac, Partner and API-based solutions.

Required profile

• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations and cross-functional delivery organisations.
• Experience managing geographically dispersed teams across multiple APAC markets.
• Strong leadership, stakeholder management, executive communication and influencing skills.
• Ability to manage multiple strategic initiatives at once.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring or payment processing preferred.