Regional Install Manager

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Regional Install Manager for its Services organization. The role coordinates installation engineers, schedules resources and sites, manages products from shipment to warranty start, and works with customers, channel partners and operations teams to deliver timely, high-quality installations.

Key responsibilities

• Coordinate with customers and the service team on resource scheduling and site preparation.
• Schedule and deploy installation engineers and coordinate assets across service.
• Manage products from shipment to assure timely warranty start and customer satisfaction.
• Drive installation escalations and collaborate with customers, product support, service operations and manufacturing operations.
• Assure operational quality of systems and coordinate installation quality and timeliness with KLA Channel Partners.
• Work directly with customers to validate new installation or upgrade performance and transfer tool responsibility.
• Create, manage and identify new KPIs to track installation progress and quality.

Required profile

• Bachelor's degree or diploma in engineering.
• At least 5 years of experience servicing or manufacturing semiconductor capital equipment.
• Preferably 2 years or more of people management experience.
• Fluent written and spoken English.