Reservation Coordinator

About the role

The Reservation Coordinator supports the reservations sales and operations teams at two iconic Singapore hotels, ensuring seamless guest experiences and meeting key performance indicators.

Key responsibilities

• Support reservations sales and operations teams to achieve KPIs such as conversion rate, abandoned call rate and quality assurance.
• Verify and update travel agency commissions, sales conditions, profile tracking and guest recognition.
• Maintain accurate arrival data, billing details, VIP status and guest preferences.
• Promote a "RevPRO" culture through regular liaison with operational and call‑centre teams.
• Manage rooming lists, corporate bookings and crew blocks as required.

Required profile

• Minimum 1 year of experience in reservations sales.
• Detail‑oriented with strong understanding of both external and internal environments.
• Excellent teamwork, communication and presentation abilities.
• Customer‑focused with multicultural awareness and flexibility to adapt to change.
• Self‑motivated and energetic.

Required skills

• Strong working knowledge of CRS (Central Reservation System).
• Proficiency with PMS (Property Management System).
• Experience using RESAWeb or similar distribution systems.

What we offer

• Birthday leave.
• Discounted room rates across ACCOR properties.
• Duty meals.