Sales Support Administrator

About the role

Bupa Global is looking for a Sales Support Administrator in Singapore to provide sales administration and operational support to its partnership sales team with Standard Chartered. The role supports Health Insurance Specialists throughout the application process by checking and processing application documentation, coordinating with internal teams, keeping accurate records and following up on outstanding requirements. It is a non-advisory role and does not give insurance advice, recommend products or make underwriting decisions. The position is permanent, full time and hybrid.

Key responsibilities

• Receive, review and process new business applications from the Standard Chartered sales team and Health Insurance Specialists, checking forms and documents for completeness and accuracy.
• Prepare, upload and maintain application information in approved Bupa and partner systems.
• Coordinate with underwriting, operations, compliance, finance and other teams to move applications through to completion.
• Track outstanding requirements, application status and turnaround times, and follow up proactively to reduce delays.
• Keep specialists informed of progress, additional requirements, decisions and operational issues.
• Support policy issuance, payment follow-up, document distribution and post-submission activities where required.
• Maintain application trackers, pipeline reports and management information for the Singapore partnership sales team.
• Respond to routine queries from the sales team and direct complex matters to the right experts.
• Provide support for team meetings, onboarding, training coordination, access requests, reporting and ad hoc requests.
• Support audits, quality assurance reviews, governance checks and remediation activities when requested.
• Comply with Singapore laws and Bupa and Standard Chartered policies, and handle personal, financial and medical information in line with data protection and privacy standards.

Required profile

• Diploma or equivalent; a qualification in business administration, financial services or a related discipline is preferred.
• Relevant experience may be considered in place of a formal qualification.
• Experience in sales administration, insurance operations, banking operations, customer onboarding or a similar support role.
• Experience supporting application processing in a regulated financial-services or insurance environment is preferred.
• Willingness to complete all required Bupa, Standard Chartered and Singapore-specific training.
• Clear written and spoken English; additional languages are an advantage.

Required skills

• Strong attention to detail and ability to process a high volume of work accurately.
• Ability to organise competing priorities, meet service timelines and follow cases through to completion.
• Confident working with sales, underwriting, operations, compliance, finance and other stakeholders.
• Proficiency in Microsoft Office, especially Excel, and experience with CRM, workflow or document-management systems.
• Experience handling medical underwriting documentation, identification documents or payment administration is an advantage.