Senior Guest Service Assistant - Bell Desk

About the role

The Clan Hotel is looking for a Senior Guest Service Assistant for its bell desk. The role greets guests, assists with luggage and keeps the lobby and luggage areas tidy, working closely with the Front Office and Reception teams.

Key responsibilities

• Greet guests on arrival and departure, assist with luggage and liaise with Reception on arrivals and departures.
• Collaborate with the Front Office team to deliver courteous and efficient service, and build rapport with in-house and long-staying guests.
• Respond promptly and tactfully to guest requests and enquiries about hotel facilities, services and local attractions, transport and dining.
• Make courtesy calls to guests and manage baggage storage, parcel and correspondence delivery.
• Keep the movements log accurate, recording luggage deliveries, parcels to rooms and stored or retrieved baggage.
• Keep the lobby, driveway and luggage storage areas clean and presentable, and oversee smooth traffic flow on the driveway.
• Stay up to date on tourist information, events and conferences, and keep stock of promotional materials.
• Perform any other duties assigned by supervisors.

Required profile

• Minimum secondary school education or equivalent; hospitality experience preferred.
• Ability to handle luggage and perform standing and walking duties.
• Neat, well-groomed appearance and a service-oriented mindset.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Strong customer service and communication skills with a friendly, professional attitude.
• Good knowledge of local attractions, transport and dining options.
• Team player able to coordinate with Front Office and other departments.