Senior Health Insurance Specialist

About the role

Bupa Global, the international health insurance division of Bupa, is looking for a Senior Health Insurance Specialist in Singapore. The role leads, coaches and manages a team of Health Insurance Specialists working with Standard Chartered Bank's Relationship Managers and Insurance Specialists to sell Bupa Global's individual international private medical insurance plans for the bank's priority private and affluent customers. It is a permanent, full-time position with hybrid working.

Key responsibilities

• Own the delivery of the Singapore Standard Chartered sales target, turning annual objectives into team plans, activity expectations and individual goals.
• Recruit, onboard, lead, coach and develop a team of Health Insurance Specialists, fostering a customer-focused, compliant and accountable sales culture.
• Run regular one-to-one meetings, coaching sessions and formal performance reviews, and manage the sales pipeline, referrals, conversion, productivity and service levels with accurate forecasts and reporting.
• Lead direct, needs-based sales conversations, especially for complex or high-value cases, and oversee the end-to-end customer journey from referral to policy issuance and follow-up.
• Build strong relationships with Standard Chartered Relationship Managers and Insurance Specialists to generate qualified referrals.
• Ensure the team protects customer personal and medical information and complies with Singapore data-protection requirements and insurance licensing, conduct and record-keeping rules.
• Work with Sales Support, Underwriting, Operations, Compliance and Marketing teams, and assist the Head of Channel Sales on reporting, forecasting and sales initiatives.

Required profile

• Bachelor's degree or equivalent experience in business, finance, health insurance or a related field.
• All licences, certifications and competency requirements for selling insurance in Singapore, held or obtainable before appointment, and ongoing CPD and product training.
• Fluency in English; Mandarin or another language spoken by Standard Chartered's customers is an advantage.

Required skills

• Good understanding of individual IPMI, underwriting considerations, product benefits and exclusions, and the applicable sales and conduct framework.
• Leadership, coaching and communication skills, and ability to manage competing priorities and deliver sales initiatives at pace.