Senior Operations Admin Officer

About the role

We are seeking a Senior Operations Admin Officer to act as the primary liaison between our clients and internal teams. In this role you will manage client relationships, drive account growth and ensure seamless service delivery across our security services portfolio.

Key responsibilities

• Serve as the main point of contact for assigned clients, maintaining regular communication and building trust.
• Develop a deep understanding of client objectives and proactively identify opportunities to add value.
• Lead account planning activities, including forecasting, upselling, cross‑selling and renewal management.
• Coordinate with operations, finance, marketing and technical teams to ensure projects meet timelines, budgets and client expectations.
• Handle escalations promptly to safeguard client satisfaction and retention.
• Prepare regular account reviews, performance reports and executive summaries for senior management.
• Maintain accurate documentation of contracts, service agreements and ensure compliance with organisational policies and industry standards.

Required profile

• Proven experience in client services, account management or related operational roles.
• Strong analytical mindset with the ability to monitor KPIs and recommend improvements.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively across multiple internal departments.

Required skills